THE EFFICIENCY METHOD,
IN CONVERSATION

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1. 0:00Why growth gets harder than it should
2. 1:27The telltale signs your business has a problem
3. 2:17£8 million, 160 staff, and losing it all in 2008
4. 2:47"Can't I just get more organised myself?"
5. 3:37The compliance risks nobody knows they have
6. 4:36Who I work with, and who needs it most
7. 5:53How I find out if you have a problem
8. 7:041.8 hours a week, per person, looking for a document
9. 8:00Why good businesses end up disorganised
10. 8:54Bespoke, not a template
11. 9:28Two weeks away without the business collapsing
12. 11:05When the owner becomes the oracle
13. 13:098,000 unread emails, and what we did about it
14. 16:48"If that person left next week, what happens?"
15. 17:03The client who died skiing, and the business that died with him
16. 18:48Your Efficiency Study, explained
17. 19:47£15,000 a year in software nobody used
18. 21:26Inside a property management business losing money invisibly
19. 23:01Why me: 800 audits and 30 years
20. 26:17What it costs, and what it saves
21. 27:10"It's not a people problem. It's a structure problem."
22. 29:41Old price lists, and how they cost you real money
23. 30:35The real question: when did you last take a holiday?
24. 32:42What happens after the study
25. 34:44How I got into this
26. 35:26COSHH, and the formula that changed without anyone noticing
27. 38:41Future-proofing: policies, handbooks, training
28. 43:56The sports therapist who lost clients she never followed up
29. 45:57A cardboard box of receipts, and Making Tax Digital
30. 46:51The Academy: 12 modules
31. 50:24How to know if this is you

How I help

Services that find, fix and control the leak.

• Your Efficiency Study (YES)

  A free first look at your business and how it operates. We’ll discuss what’s working well, any concerns or frustrations you have, and where a closer look may be worthwhile. Afterwards, you’ll receive a high-level YES Report summarising our conversation, my initial observations and any areas that may be worth exploring.

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• Core Services

  Focused operational support in the areas most businesses rely on every day: document management, time and task management, and client and supplier management.

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• Monthly Partnership

  Ongoing practical support to implement improvements, solve operational problems and keep progress moving.

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• Operational Partnership (FCOO)

  Experienced Fractional Chief Operating Officer (FCOO) support to strengthen how your business operates and is managed - without the cost or commitment of a full-time Operations Director.

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Industries I know

Sectors I have worked inside.

• CONSTRUCTION & TRADES

  The job is done, The paperwork isn't

  CDM, SSIP, the Common Assessment Standard and individual client pre-qualification requirements all demand accurate, up-to-date information.

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• PROPERTY MANAGEMENT & LETTINGS

  More units shouldn't mean more chaos

  Every new property adds income - but without the right systems, it also adds administration, risk and cost.

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• COMMERCIAL CLEANING

  More contracts shouldn't mean less control

  More sites, more people, more rotas and more client expectations. Without the right controls, growth brings cost, risk and pressure.

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• OTHER BUSINESSES & INDUSTRIES

  Growth shouldn't make your business harder to run

  When processes and management controls don't keep pace, growth can bring more cost, more pressure and less control.

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